Return Policy

Return Policy

Return Policy

We want you to feel confident when shopping with Clara & Eliza.

If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return:

  • the return must first be registered with our customer support team;

  • the item must be unused, unworn and in its original condition;

  • the item must be returned in its original packaging where possible;

  • proof of return shipment and a tracking number must be provided.

Returns are only accepted after prior contact with our support team.

To start a return, please contact:

info@claraeliza.com

Return Address

The correct return address will be provided by our customer support team once your return request has been reviewed and approved.

Please do not return items without contacting us first, as this may delay or invalidate your return.

Return Shipping Costs

If you ordered the wrong item, the item does not fit, or you no longer want the item, you are responsible for:

  • the return shipping costs;

  • any applicable customs or import charges;

  • ensuring the parcel is returned with valid tracking.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at:

info@claraeliza.com

Please include:

  • your order number;

  • the name of the item;

  • a description of the issue;

  • clear photographic evidence.

If your parcel arrived visibly damaged, please send us photos of the packaging and item within 7 days of delivery.

Where an item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate solution. This may include a replacement, refund, or another suitable resolution depending on the situation.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the outcome of your return.

If approved, your refund will be issued to your original payment method.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size or colour, please place a new order once your original return has been approved where applicable.

Important

Returns sent without prior approval from our support team may not be accepted.