Shipping and Delivery

Shipping & Delivery Policy

At Clara & Eliza, we aim to provide a smooth and reliable delivery experience for all orders within the United Kingdom.

Delivery Area

We currently ship to addresses within the United Kingdom only.

Shipping Costs

We offer free shipping on all orders.

Processing Time

Orders are usually processed within 1–3 working days. During this time, your order is confirmed, prepared, checked and packed for dispatch.

Estimated Delivery Time

After processing, estimated delivery usually takes 3–8 working days.

This means the total estimated delivery time is generally 4–11 working days.

Please note that delivery times are estimates only and may occasionally be affected by factors outside our control, such as courier delays, busy periods, customs processing or high seasonal demand.

Tracking Your Order

All orders include tracking.

You can track your order at any time via our tracking page:

https://claraeliza.com/apps/parcelpanel

If you have any questions about your order, please contact us at:

info@claraeliza.com

Delivery Delays

While we do our best to ensure timely delivery, delays may sometimes occur. If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.

Incorrect Shipping Details

Please make sure your delivery details are correct before placing your order. Clara & Eliza cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Customs and Import Charges

Orders are shipped to customers in the United Kingdom. In exceptional cases, customs procedures or import-related charges may apply depending on the shipment route or local rules. Any such charges, if applicable, are the responsibility of the customer.